At Guatequebags, our top priority is customer satisfaction. Therefore, if you are not satisfied with your purchase, we offer a refund process.
Right of withdrawal.
As a customer, you have the right to withdraw from your purchase and request a refund without having to provide an explanation within 14 business days from the date of receiving the product. If you decide to exercise this right, you must notify us in writing via email to our customer service at [correo electrónico]. guateque.liana@gmail.com. Una vez recibida la notificación, le proporcionaremos las instrucciones necesarias para el proceso de devolución del producto.
The returned product must be in the same condition as it was received, in its original packaging, and without any signs of use or manipulation. If a product is returned that does not meet these conditions, we reserve the right to reject the refund.
Refund
The refund will be made within a maximum of 14 business days from the date we receive the returned product. The refund will be processed using the same method of payment used in the original purchase. No refund will be made until we have received the returned product.
Return cost
The cost of returning the product will be borne by the customer, except in cases of defective or incorrect products. In such cases, Guatequebags will cover the cost of the return.
Defective or incorrect products
If the delivered product is defective or not the product that was requested, the customer may choose to have the product repaired or replaced, or to receive a refund of the paid amount. In such cases, Guatequebags will assume the costs of the return and shipping.
Changes to our refund policy
We reserve the right to change this refund policy at any time. If we make significant changes to our policy, we will notify you through our website or via email.
If you have any questions about our refund policy, please do not hesitate to contact us through the contact information provided on our website.